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I need to return something

We want to offer a hassle-free returns experience with Bitcoinprosper, so you have up to 30 days to initiate your return from the moment your Bitcoinprosper order is delivered.

Follow these simple steps to print your returns label:

  • Head to our returns portal here and hit ‘Get Started’
  • You will be prompted to enter your order number (e.g. #BP12345) and zip code, you must enter both numbers exactly as they appear on your order confirmation
  • Your order will then appear and you will need to select which item(s) you are returning and the reason for your return
  • You will also need to confirm all of your original delivery information and amend if needed
  • Once confirmed, you’ll be able to select the method you’ll be returning your order by and it will also show you your nearest drop-off point
  • Finally, you’ll be prompted to download your label. Simply attach it to your parcel and take it to your nearest drop-off point.

We can then track the return from the moment you post it, right up to when it arrives at the Bitcoinprosper warehouse in Durban.

Our online returns service is available throughout South Africa.

If your country is not included in the list above, you will need to return your Bitcoinprosper package via your local postal service. Please remember to keep a copy of the receipt provided by the post office as proof of postage!

The South Africa are currently eligible for free returns. All other countries will be subject to a returns shipping cost which may vary. 

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