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My parcel is marked as delivered, but I haven’t received it.


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If your tracking states your package has been delivered, but you have not received it. Please first check with any surrounding neighbours for anyone who may have accepted the parcel on your behalf.

If you had your Gymshark order delivered to a workplace, please check with all employees who may have accepted the parcel, we know how tempting a fresh Gymshark package might be.

Couriers may update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you’re still unable to locate your order, get in touch with the support team and where possible, we’ll open an investigation with the courier and do our best to help out.


Note: All lost parcel claims must be made within 14 days of the delivery date. 

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