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– Item must be returned within 30 days from the day you’ve received your order, transit times are not included within this time
– Bitcoinprosper currently does not offer exchanges, a refund against your original payment method will be processed upon receiving your return. If you wish to receive a different item, you’ll need to place a new order via the website.
– Item must not be used. Any items found to be in poor condition will be returned back to you
– All items are thoroughly inspected before any action is taken
– Returns can take up to 7 days to process, so don’t be alarmed if you’ve tracked your return as delivered but haven’t heard from us yet
– For single item orders that are returned, we will refund the total value of the order, including shipping costs.
– For multiple item orders, we will only refund the value of the item(s) returned, excluding shipping costs.
– If multiple item orders are returned in their entirety, we will refund the total value, including shipping costs.
– Orders placed separately (unique reference numbers), must be returned separately. Combining orders being returned in one package will significantly slow down refund processing speed.
– Where applicable, item(s) being returned must be registered through our returns portal, ReBound. Following this process will ensure your refund is processed as quickly as possible.
– If returns are not raised through ReBound, please note processing refunds may take longer than 5 working days. Please keep a copy of any postage receipts and necessary tracking information as proof of return.
– We will aim to action refunds within 5 working days. Please note, PayPal transactions can take up to 24 hours and credit/debit cards may take up to 5 workings days to clear into your account.
– Any items purchased from a Bitcoinprosper event (i.e. pop-up store) cannot be returned for a cash refund. Store credit will be issued for the full amount of the item(s) returned
– Our returns address is: Bitcoinprosper 22 Sloane Street Bryanston 2021
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.