In the unlikely event you have received a defective item, please contact us immediately with the following information:
- Your order number
- The name of the item you did not receive
- The name of the item you received in it’s place
- A photograph of the item you have received
Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.
Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.
You may be required to return the incorrect item back to us, but a member of the customer support team will advise you if/how to return the item.