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Can I change my delivery address although my order has been dispatched?

If you have selected a standard mail service as your delivery option, we will unfortunately not be able to make any amendments to your address whilst the package is in transit.

If you’ve selected our Express Shipping service via DHL, an address change is possible. DHL offer an online service called ODD (On Delivery Demand) which you can use to make the delivery more convenient for you. Here’s the link for the ODD service:

https://ondemand.dhl.com/

You’d simply follow the link, enter your tracking details then hit the ‘change address’ section and the rest will be easy to follow.

You’ll need your tracking information before you can make any changes, so wait for your shipping confirmation to come through before trying it.

 

Please ensure you check your address before placing the order, just to ensure you have entered the correct details.

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