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What if I am not home for my delivery?

If you are not at home when your parcel is due to be delivered, it may be left in a safe place which will be advised on a delivery note posted through your door by the courier. If the delivery fails, the courier will leave a note explaining they attempted delivery with instructions on how to rearrange.

If you’ve selected our Express Shipping service via DHL, they offer an online service called ODD (On Delivery Demand) which you can use to make the delivery more convenient for you. Here’s the link for the DHL ODD service:

https://ondemand.dhl.com/

You’d simply follow the link, enter your tracking details then select which option you’d like to go for and it’ll guide you through the process to make the request.

You’ll need your tracking information before you can make any changes, so wait for your shipping confirmation to come through before trying it.

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