Posted on

I have received a faulty item

apple-touch-icon-192x192.png 

  Talk to us on Messenger!

In the event you have received a defective item, please contact us immediately with the following information:

  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

All claims for parcels arriving damaged must be made within 7 days of the delivery date.  

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time

Leave a Reply

Review now to get coupon!

Your email address will not be published. Required fields are marked *